Terms of service
Last updated: 21/03/2026
These Terms and Conditions of Sale govern the offer and sale of products marketed via the rivermakeup.it website.
We invite you to read this document carefully before making a purchase. By placing an order on the site, you declare that you have read, understood and accepted these Terms and Conditions of Sale.
1. Seller's identity
The products available on the rivermakeup.it website are offered by:
Giovanni Paoletti
Email: hello@riveritaly.it
2. Scope of application
These Terms and Conditions of Sale apply to all orders placed via the rivermakeup.it website by users acting as consumers, unless otherwise specified.
"Consumer" means a natural person who purchases for purposes unrelated to any entrepreneurial, commercial, craft or professional activity that may be carried out.
3. Products
The essential characteristics of the products are described in the relevant product pages published on the site.
Product images are for illustrative purposes only. Although we strive to represent products as accurately as possible, slight differences from the actual product may occur, including due to the settings of the device used by the user.
The seller reserves the right to modify the assortment of products offered on the site at any time.
4. Product availability
The availability of products indicated on the site is not to be considered guaranteed in real time, unless otherwise specified.
In the event that an ordered product is not available, in whole or in part, after the order has been submitted, the customer will be informed as soon as possible and may choose to:
- accept any updated waiting times;
- receive a refund of any amount already paid for the unavailable product.
5. Prices
All product prices are indicated in Euros (€).
Unless otherwise specified, the prices published on the site are inclusive of VAT, where applicable.
Any shipping costs, if due, are indicated separately before the final confirmation of the order.
The seller reserves the right to modify prices at any time. It is understood that the price charged will be the one indicated on the site at the time the order is submitted by the customer.
6. Purchase procedure
To make a purchase, the customer must select the desired products and add them to the cart, then follow the checkout procedure indicated on the site.
Before proceeding with the order confirmation, the customer will see a summary containing at least:
- the selected products;
- the total price;
- any shipping costs;
- the chosen payment method;
- delivery details.
The customer is required to carefully verify the accuracy of the data entered before confirming the order.
Submission of the order entails the obligation to pay.
7. Conclusion of the contract
The sales contract is deemed concluded when the customer receives, at the email address indicated during the purchase, an order confirmation communication from the seller.
The order confirmation will contain, where applicable, a summary of the purchase made.
The seller reserves the right not to accept incomplete, anomalous, suspicious orders or in case of product unavailability.
8. Payment methods
The accepted payment methods are indicated on the site during the purchase procedure.
Payment is handled by third-party payment service providers. The seller does not store nor have access to the full details of the payment instruments used by the customer, except as strictly necessary for the administrative management of the order.
9. Shipping and delivery
Deliveries are made to the address indicated by the customer at the time of the order.
Preparation, shipping and delivery times are indicated on the site where applicable and are to be considered purely indicative, unless otherwise specified.
The seller cannot be held responsible for delays not directly attributable to the seller, including delays due to the courier, force majeure or incorrect delivery details provided by the customer.
The risk of loss or damage to the products is transferred to the consumer at the moment in which the latter, or a third party designated by the consumer and other than the carrier, takes physical possession of the goods.
10. Right of withdrawal
If the customer acts as a consumer, they have the right to withdraw from the purchase contract within 14 days from the day on which they acquire physical possession of the product, without having to provide any justification.
To exercise the right of withdrawal, the customer must communicate their decision by means of an explicit declaration sent to the seller's contact details indicated on the site, within the aforementioned deadline.
The customer may use, if available on the site, the standard withdrawal form, but this is not mandatory.
The withdrawal deadline is deemed respected if the communication is sent before the expiry of the 14-day period.
11. Effects of withdrawal
In the event of validly exercised withdrawal, the seller will refund the customer all payments received relating to the product subject to withdrawal, including the costs of initial standard delivery, if due and within the limits provided by the applicable legislation.
The refund will be made without undue delay and, in any case, within 14 days from the day on which the seller was informed of the customer's decision to withdraw from the contract.
The seller may withhold the refund until the goods have been received or until the customer has demonstrated that they have been returned, whichever is earlier.
The refund will be made using the same payment method used by the customer for the initial transaction, unless otherwise agreed.
12. Return of products
The customer is required to return the products without undue delay and in any case within 14 days from the date on which they communicated their withdrawal.
The deadline is met if the customer returns the goods before the expiry of the 14-day period.
Unless otherwise indicated on the site, the direct costs of returning the goods are borne by the customer.
The customer is responsible only for the diminished value of the goods resulting from handling of the product other than what is necessary to establish the nature, characteristics and functioning of the goods.
13. Exclusions from the right of withdrawal
The right of withdrawal may be excluded in the cases provided for by law.
In particular, where applicable, withdrawal may not be exercisable for sealed goods that are not suitable to be returned for reasons of hygiene or health protection and which have been opened after delivery.
This exclusion applies only in cases where it is actually relevant to the nature of the product.
14. Defective or non-conforming products
The consumer is entitled to the legal warranty of conformity provided by the applicable legislation.
In the presence of a lack of conformity existing at the time of delivery of the goods, the customer is entitled to the remedies provided by law, which may include repair, replacement, price reduction or termination of the contract, in the cases and within the limits provided by current legislation.
The customer is invited to report any defects or damage detected upon receipt of the product as soon as possible, by sending a communication to the seller's contact details and attaching, where possible, photographic documentation.
15. Limitation of liability
The seller will not be liable for indirect or consequential damages not foreseeable at the time of conclusion of the contract, except in cases of wilful misconduct or gross negligence and without prejudice to the inalienable rights granted to consumers by law.
Any limitation of liability remains excluded in cases where it is not permitted by applicable legislation.
16. Force majeure
The seller will not be liable for delays or failure to perform its obligations when this depends on events beyond its reasonable control, including, by way of example, natural disasters, transport interruptions, cyberattacks, strikes, measures by the authorities or unavailability of logistics services.
17. Protection of personal data
The personal data provided by the customer are processed in accordance with the applicable legislation on the protection of personal data, as described in the Privacy Policy available on the site.
18. Communications
For any request for information, assistance, complaints or exercise of the rights provided by law, the customer may contact the seller at the contact details indicated on the site.
Email: hello@riveritaly.it
19. Applicable law and competent jurisdiction
These Terms and Conditions of Sale are governed by Italian law.
Where the customer holds the status of consumer, for any dispute the jurisdiction of the place of residence or domicile of the consumer remains applicable, if located in Italian territory or in any case where the applicable legislation so provides.
20. Changes to these terms
The seller reserves the right to modify or update these Terms and Conditions of Sale at any time.
The changes will take effect from the date of publication on the site and will apply to orders placed after that date.